We provide door-to-door delivery service for your orders.

For all orders to the Philippines, shipping is complimentary for orders PHP 3000 and above. Orders may be subject to custom duties and taxes and are based on the value of your order, which are to be borne by the recipient.

You can expect to receive your order within 5 to 15 working days. Do check out our shipping page for seasonal shipping promotions!

*During restock, launches, sale and festive season, do take note that there may be a delay in deliveries as we sort through the high volume of orders and work to getting each order packed accurately for you.

Here’s how it works: you order, we process, then we ship!

Orders usually take 5-15 working days to process and ship, hang tight! When your order is all set and ready to ship, you’ll get a notification email, complete with a tracking link!

International Delivery
International parcels ship within 5 to 15 working days!

Here's how you can track your international order:
- You may head to the DHL site to track your parcels or track them via the email notification letting you know that your parcel has been shipped!

The Crew works hard to pack up your orders, do allow them a little more time during launches, restocks, sales and festive seasons and they'll have your orders with you soonest!

You’ll get a shipment notification email with tracking as soon as your package ships and it’s on the way!

Simply choose the option for self-collection upon check out and select your preferred location. You can expect to receive an email to collect your parcel within 3 to 5 working days.

Self-collection can be made at:

Beyond The Vines Design Store, Takashimaya S.C.
391 Orchard Road, #B1-42/46
Takashimaya Shopping Centre, Ngee Ann City
Singapore 238872
+65 8777 1810

Beyond The Vines Design Store, Funan
107 North Bridge Road, #02-08
Singapore 17910
+65 8157 0577

If your order is within the first few hours of being confirmed and you need to edit your shipping address, please email us.

If your order has been processed and packed up, we are unable to make any changes to your order.

In a few cases, the courier takes 1 to 2 working days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can. We can give you inside info.

We aren't able to make reservations on all our items.

We do have a blue "Notify Me When It's In Stock" tab on the product page, add your email there and you'll know when the item you're eyeing is back and available! Yay!

Online orders will be packed with one sleeve per parcel to make sure your goodies are protected on their way to you!

If you plan on gifting, we’ve got ya! Request for how many items in your order that would need gift wraps, for us to include a gift wrap for you. These requests can be left in the notes section before check out!

For large orders above 20 items with an indication for gift wrap, we will add in 10 gift wraps for ya. Subject to availability!

Store purchases below SGD100 will come with a XS BTV Shopper Tote! Extras will be charged at SGD10 per XS Shopper Tote with any purchase.

Purchases above SGD100 will come with a M BTV Shopper Tote and purchases above SGD250 will come with a XL BTV Shopper Tote!

Should you need gift wrap, feel free to let the crew know! For large orders above 20 items with an indication for gift wrap, we will add in 10 gift wraps for ya. Subject to availability!

Once your order is made, we are unable to make any edits on it. Do drop an email to Customer Care for a request to cancel your order, so that you may go ahead with making a new one with your correct items!

We understand that mistakes can be made! If you need to make changes to your address, please drop Customer Care an email with your order number and full address, we will do our best to catch it for ya!

Feel free to hit us up on one platform and shoot us an email with your query. Sending multiple tickets might shuffle your query to the end of our inbox queue. The Crew does their best to sift through messages from newest to oldest to make sure we catch everyone as soon as we can!

If you plan on gifting, we’ve got ya! Gift wraps are complimentary with every order. Request for individual gift wrap, a specific item to be gift wrapped or for us to include a gift wrap for you on the side. These requests can be left in the notes section before check out or let the Crew at our stores know!

For large orders exceeding 10 items with indication for gift wrap, we will add in 10 gift wraps for ya. Subject to availability!

If you are purchasing with us at the store, let the Crew know and they'd be happy to add in a gift wrap for you to take with you!

Purchases made with the first-time customer discount are not considered a sale item, and you may choose to exchange or return it for BTV Shopping Credits within 30 days from the date of purchase.

Please note that the first-time customer discount is a one-time use discount, and will only apply to the new item being exchanged for, if the price and style remain the same. The discount will not apply to exchanges to a different item, or any price change. If you do a return in BTV Shopping Credits, the discount will not be applicable during your next purchase. Any differences in amount will have to be topped up via our regular payment methods.

If you’ve made an incorrect order, please email Customer Care as soon as possible with your Order Number and we will do our best to help with cancelling your order so you can make a new one!

Feel free to hit us up on one platform and shoot us an email with your query. Sending multiple tickets might shuffle your query to the end of our inbox queue. The Crew does their best to sift through messages from newest to oldest to make sure we catch everyone as soon as we can!

Refunds are only applicable for cancelled orders and will usually take 5 to 10 working days to appear on your statement.

We're committed to making good design accessible to all. If the items you ordered are not working exactly right for you, we've got you covered!

You get 30 days to take your purchases for a spin in front of your mirror, confidently knowing you can return any item (some exceptions apply) for any reason, provided it is in brand new condition with hang tags securely fastened. We will return the amount to you in BTV Shopping Credits that will be sent to your email, which you will be able to use at any other time, both online and at our stores. BTV shopping credits are valid for a year from the date of return. You may only return your items once (no multiple returns for the same item will be allowed).

Returns are not allowed for all sale items, face masks, drink-ware, stationery, and personalised products.

Please note that you will need an order number to do any returns or exchanges. Items without an order number will not be accepted. All shipments made back to us for returns, will be bourne by the customer.

Orders made on our Global website for delivery to Philippines, would need to be returned via mail to our BTV Studio in exchange for BTV Shopping Credits! More info here!

So go ahead and shop with confidence!

We do our best to provide an excellent return policy to ease your shopping experience, and here are some things below for you to take note of:

1. If it's beyond 30 days from date of purchase, we're unable to do a return for you.
2. Returns for items received as gifts must be accompanied with the respective receipt or order number. Please work with the gift-giver in this.
3. We are unable to process returns or exchanges on all sale items, socks, eye masks, face masks, drinkware, stationery, and personalised products.
4. All purchase with purchases orders will have to be returned as an order.

Online orders shipped to the Philippines

1. Mail to the BTV Studio
(1) Label your item with your order number and have it securely packed  
(2) Have it mailed back to us using registered postage!

The BTV Studio 
2 Alexandra Road 
#06-03 
Delta House 
Singapore 159919 

If you change your mind after receiving your item, not to worry! Head to our Returns page to submit a return request and we will pop an email to ya once we have reviewed it! All exchanges are processed in the same way as returns.

Be sure to mail back your order to us within 7 days of submitting your online return form and once your order reaches us, allow us 3-5 working days to process all BTV Shopping Credits to ya!

Orders made on our Global website for delivery to Philippines, would need to be returned via mail to our BTV Studio!

We’re only able to guarantee the authenticity of products purchased on beyondthevines.com and at our retail locations. We’re also not able to process returns or exchanges or otherwise assist with orders not placed through beyondthevines.com or at our retail locations.

If you were gifted one of our products but it isn't what you had in mind, you can return your items for BTV Shopping Credits.

All you'd need would be the Gifter's name, order number and the products you’d like to return or exchange (the gifter won’t be notified of any changes) and drop us an email! Do make sure you are within 30 days of purchase, to be eligible for an exchange, with all hang tags in tact and the item unused!

If you decide to return an item that you used Vine Club points on, your points will be credited back to your Vine Club account within 3-7 working days of when the return reaches the Studio.

Just remember to follow our Return Policy guidelines. Keep those hangtags intact, drop off the return within 30 days of your purchase, and make sure the item has not been used. The Crew will be happy to assist!

We take pride in the design and functionality of our products, and we want them to work for you! Alongside each product is a short description of the style and fit, washcare instructions, and specific product measurements. For garments, we also have an overall size guide here for your reference.

If you have any further questions relating to the style, fit, material of specific products, do get in touch with Customer Care – we'll be happy to advise you.

If the item you received is defective or faulty and has been purchased from our Manila stores, do drop the stores a call for the Crew to help you out!

Should your purchase have been made online and shipped to ya, please write in to us at Customer Care and we’ll be happy to assist!

Feel free to hit us up on one platform and shoot us an email with your query. Sending multiple tickets might shuffle your query to the end of our inbox queue.

The Crew does their best to sift through messages from newest to oldest to make sure we catch everyone as soon as we can!

On the product page, click on the blue tab that says “Hit Me Up When It's Back” for first dibs when they return!

We typically do not bring back Ready-To-Wear items that are sold out. If we do, you'll be in for a treat!

Hear about the latest drops and new recruits through our email newsletter. Or you can catch us on @beyondthevines!

Curious on how to care for your recent purchase? We've got you! Caring for your product the right way helps to maintain the quality and colour of it without compromising anything! You may refer to the 'Washcare' tab of the particular product, on our website, and you're all set!

Yes, we offer gift cards! However, these gift cards are available for purchase exclusively in our physical and online stores in Singapore. While they can be redeemed on our Philippines online store, please note that exchange rates may apply. Please be aware that gift cards cannot be used in our physical stores in the Philippines.

Yes, you may!

Any remaining amount may be topped up via our accepted payment methods.

However, do note that sales and discounts are not applicable when purchasing gift cards.

All Beyond The Vines' Gift Cards cannot be topped up. You're most welcomed to purchase another Gift Card with us when yours has been fully utilised!

Unfortunately, Gift Cards are not exchangeable for cash, and any unutilised value is not refundable.

If you have been gifted a Beyond The Vines Gift Card, you may use it in our Singapore stores and on our Philippines website.

Should you be at a Beyond The Vines store in Singapore, you may ask our retail team to check the remaining amount for you by providing your unique gift code found in the email or on the reverse side of your physical Gift Card.

Stolen or misplaced Gift Cards are non-replaceable. For any further queries, contact us at Customer Care and we'll be happy to assist.

BTV Points will not be awarded for all purchases and usage of Gift Cards.

Yes you can! You can use multiple Gift Cards in one order.

All e-Gift Cards and physical Gift Cards can be used online and only in stores located in Singapore. Should you like to get someone a Gift Card overseas, we'd recommend an e-Gift Card that can be used for any purchases online!

All Gift Cards and BTV Shopping Credits expire 1 year from the date of being issued. Click into your Gift Card or Shopping Credits email and you should be able to locate the expiry date stated. If you need help with checking on expiry dates, feel free to drop us an email at customercare@beyondthevines.com or drop by the store! Be sure to let us know the email that the Gift Card/BTV Shopping Credits was issued to and we'd be happy to help!

All terms on the use of Gift Cards/BTV Shopping Credits will be reviewed accordingly and will be updated here on our FAQs.

As long as you have an existing account or have registered your email address online or in-store, you're a part of us!

If you have an existing account on our main website, you're all set!

You can also register here.

Do note that your BTV shopping account is the same as having The Vine Club account.

(1) Accumulate BTV Points as you spend

(2) Receive 100 BTV Points on your birthday

(3) Enjoy SGD10(~PHP400) off your first order with Beyond The Vines with a minimum spend of SGD100(~PHP4000). This is valid for use online and in our stores in Singapore! Upon successful registration, you will receive an email with a promo code that you may apply upon checkout. Have a look in your Spam folder if you've yet to spot it!

Please note that first-time customer discount is not extended to exchanges or returns.

BTV Points are our rewards currency, which can be used to offset your purchases.

Your personal BTV Points will be reflected on The Vine Club page after logging in.

All BTV Shopping Credits will not be entitled to earn Vine Club points when spent. Points will only be awarded to original orders with no exchanges or returns processed.

Every SGD1(~PHP40) spent on beyondthevines.com will gift you 1 BTV Point (excluding shipping fees and Tax). Your BTV Points will be rounded down to the nearest Peso.

Example:
Example: SGD1(~PHP 40) = 1 BTV Point

You can accumulate your BTV Points and exchange them for discounts on your order that are equivalent to these denominations: SGD5(~PHP200), SGD10(~PHP400), SGD20(~PHP800), SGD50(~PHP2000) and SGD100(~PHP4000).

When processing a return the amount spent will be returned to you in BTV Shopping Credits. Your BTV Points earned from the initial order will remain in your Vine Club account, as the usage of BTV Shopping Credits will not earn you BTV Points. If a top up is made for an item of more value, points for the balance amount paid will then be credited.

When looking into redeeming your BTV Points, simply add the item(s) you'd like into your cart. You may select the amount of points you'd like to redeem at the checkout page. Be sure to be signed out of your Shop Pay account to be able to view your points at check out!

If you change your mind, go ahead and click the 'x' on the coupon code and your points will automatically be returned to you.

Unfortunately, the discounts cannot be stacked; only one discount can be applied at each transaction. Each discount has to be fully utilised in one single transaction. Please note that any balance in value is not refundable or exchangeable for cash.

When you arrive at The Vine Club page, you will see the BTV Points you have.

All BTV Points will expire 1 year past your latest purchase, if you'd like to check the expiry dates of your BTV Points, you'll be able to do so on The Vine Club page under Rewards History.

Your BTV Points should be rewarded immediately but in the event it takes a while, do be patient!

If you’ve not received your BTV Points within 24 hours of purchase, contact us at Customer Care, we'll be happy to help.

BTV Points are tied to an email address, to ensure earned rewards, status updates, and exclusive perks all go to one place, we recommend making all purchases from the same email.

Yay, Happy Birthday from the BTV Crew!

Your birthdate needs to be updated in The Vine Club at least 1 day before your birthdate for the points to be automatically credited!

You may pay using Credit Card (Visa, Mastercard), or any of our alternative payment methods available.

We are looking into continuously improve our payment providers! Do contact us if you have any feedback.

You may find out more about our ongoing promotions here.

Please know that promotions and discount codes are not applicable on shipping fees.

Double check if the code you received is designed for new customers, our welcome code is a SGD10 off with a minimum spend of SGD100. Our discount codes do not apply to bags and Gift Cards!

Only one discount code can be used at a time, please select the discount code you'd like to use and apply it on your order. For orders purchased with a discount code, you will not be able to use any BTV Shopping Credits from The Vine Club.

Should you change your mind and like to return your points, just cancel your selection and the points will be returned to The Vine Club account shortly!

You may pay using Credit Card (Visa, Mastercard), or any of our alternative payment methods available.

For those residing in Singapore, you may pay using PAYNOW, GrabPay or any of our BNPL service providers.

We are looking into continuously improve our payment providers! Do contact us if you have any feedback.

Here are a few things to check if your payment didn’t go through: check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

All GST Tax refunds can be claimed only if you’ve purchased from our physical stores in Singapore for purchases SGD100 and above!

Let the Crew know before paying for your items and they will assist you in processing your Tax Refund. Do remember to validate your transactions at the airport before your departure! To facilitate this process, please have your physical passport and your Electronic Visit Pass ready for the Crew!

If you have made a purchase and missed out on filing for a Tax Refund, head back to the same store with the necessary documents mentioned above and your store receipt. The Crew would be happy to help!

Tax Refunds are not applicable for online purchases.

Yes! Sale items are eligible for our regular door-to-door courier service.

For shipping details, please head to our shipping page here.

Due to a high volume of orders during sale periods, do take note that there may be a delay in deliveries as we sort through the orders and work to getting each order packed accurately for you.

Yes, you may!

Simply choose the option for self-collection upon check out and select your preferred location. Locations for self-collection include our stores in Singapore. Your order will be dispatched to your selected store within 3 to 5 working days, after which you will receive an SMS text from the store that your order is ready for collection.

Self-collection can be made at:

Beyond The Vines Design Store, Takashimaya S.C.
391 Orchard Road, Takashimaya Shopping Centre #B1-42/46, Singapore 238872
+65 8777 1810
Mon to Sun: 10am - 9.30pm

Beyond The Vines Design Store, Funan
107 North Bridge Road, Funan #02-08, Singapore 179105
+65 8157 0577
Mon to Sun: 11am - 9pm

All sale items purchased from beyondthevines.ph and at our stores are not eligible for returns or exchanges. Kindly check through all items before purchasing.

Discount codes are not applicable on sale items. You may however, use your shopping credits, Gift Cards or BTV vouchers from The Vine Club for your sale purchases.

Yes, you may!

Beyond The Vines' Gift Cards are applicable to be used during sale seasons, unless otherwise stated.

Do note that sales and discounts are not applicable when purchasing a Gift Card.

Please visit this link to see the list of stores open and which ones are coming soon!

We have more deets on our Pop Ups around the world on the page too!

We’re excited to build our retail teams! You may check out our Careers page here.

The BTV In-Transit is located at Changi Airport, Terminal 3 Transit (#02-K14)! Please visit our Stores page to get more info on our store locations. We will see you there!

The BTV In-Transit, Changi Airport Singapore is open 6am to 1am daily, and will run from 22 May 2023 to 17 May 2024!

The first-time customer discount will not be able to be applied at BTV In-Transit, Changi Airport Singapore. You may apply it on our website or utilise it at our other stores in Singapore!

You'll be enjoying tax free shopping at The BTV In-Transit, Changi Airport Singapore. All items will exclude the Singapore Goods and Services tax (GST) of 9%!

We are always striving to make our designs accesible to where you are at!

Check our Stores page for our Japan locations.

You may pay using Cash or Credit/Debit Card (Visa, Mastercard). 

You will be unable to earn or use any points during The BTV Express Tokyo pop-up, but you will be able to earn or use The Vine Club points when you shop on our website!

If you plan on gifting, we've got you! Gift wraps are complimentary with every order!